The Captain's Code: 11 Cruise Secrets That Guarantee an Empty Pool and Better Service

6. Time special requests around crew shift changes

Service speed varies with crew rotations. Crew members typically work in shifts, and transitional windows can be slower while one team wraps up and another begins. If you want quick drink or towel service, avoid placing requests during known shift-change times—often right before or after major meal periods and late-night transitions. Ask a crew member when the team working your pool typically starts its shift, and plan orders in the middle of that window for more consistent attention. Being aware of shift patterns also helps when you seek extra help, like arranging a cabana setup or requesting a quick cleanup. When you place requests, be polite and specific: "Could you check this lounger and bring a towel in 10 minutes?" Clear, courteous phrasing increases the chance staff will satisfy the request promptly, especially when they are not mid-transition.